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Pay an Overdue Invoice

Early Access: Ultra.sh is currently in early access. Features, plans, and documentation may change as we continue to improve the service. If anything here does not match what you see, open a support ticket and let us know.

Pay an Overdue Invoice

This guide explains how to pay an overdue invoice on your account. It covers when an unpaid invoice can lead to suspension, where to find unpaid invoices, how to review the total amount due, and how to pay by card through Stripe.

Avoid Suspension and Data Loss

  • Renewal invoices are normally sent 10 days before the due date. Pay on time, even if you do not receive a reminder.
  • If an invoice is still unpaid at the end of its due date, your VPS may be suspended. The due date ends at midnight UTC, not at midnight in your local time.
  • If the invoice is still unpaid at the end of the fifth calendar day after the due date, your VPS may be terminated and its data permanently deleted.
  • For example, for an invoice due on June 1, suspension may start at 00:00 UTC on June 2, and termination and data deletion may start at 00:00 UTC on June 7.
  • Paying after your VPS is terminated does not guarantee that the VPS, its IP address, or its data can be restored.
  • The Terms of Service set out the full billing rules.

Navigate to Invoices

  • Log in to the client area. For details, see Get Started with Ultra.sh.
  • Click the 1 Invoices tab to view all invoices on your account.
  • Select the 2 unpaid invoice you want to pay to open its details.
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Review the Invoice

  • Review the 1 invoice breakdown, which lists each product included in the unpaid invoice.
  • Check the 2 total amount due to make sure it matches what you expect to pay.
  • Check that the 3 Payment method is set to Stripe, which processes card payments.
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Submit the Payment

  • Click Pay now at the top of the invoice to open the payment page.
  • On the payment page, select a saved card, or select Enter new card information below to add a new card. For help adding a card, see Add a Payment Card.
  • You can also use account credit to pay invoices. To add credit, see Add Funds to an Account.
  • Click 1 Submit payment to process the payment.
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  • After the payment is processed, the invoice status changes to Paid.
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  • Repeat these steps for any other invoices with the Unpaid status.

If you require further assistance, you can open a support ticket here.